Additional Support means your technical requirement will be prioritized on top of basic email support:

1. Free version upgrade for new features.
2. Prioritized email response for any technical inquiry.
3. Accept online instant chat support to get immediate response.
4. Help to examine project sent in to assist on configuration.
5. Offer live troubleshooting by remote-in using remote access application.
6. Produce configuration sample when needed.

We highly recommend user to opt for this additional support for better gain and avoid unnecessary project delay in deployment.