Subscribing to Additional Support will put your technical requirement on priority besides basic email support:

1. Free version upgrade.
2. Prioritized email response for any technical inquiry.
3. Accept online instant chat support to get immediate response.
4. Help to examine project sent in to assist on configuration.
5. Offer live troubleshooting by remote-in using remote access application.
6. Produce configuration sample when needed.

You may choose Option 1 for Monthly Subscription, or Option 2 for Yearly Subscription.